// THE QUESTIONS WE GET MOST
Common questions
If your question is not here, the team is one email away.
01Is this a real certification?
No. CyberMODE Grid is a learning platform. Phase 1 produces local achievement records; Phase 2 adds a signed registry with Open Badges 3.0 portability.
02What do I actually get inside?
The full catalog (45 courses across 8 pillars), 529 lessons, 1,575 evidence artefacts, 114 click-based labs, the local achievement record vault, portfolio export, and command-center dashboard.
03What do the labs look like? Are there VMs or shells?
No VMs and no shells. Every lab is click-based reasoning — you read evidence, link artefacts, build a verdict and defend your reasoning.
04How is this different from the existing big-name platforms?
Plain-language (built for non-English speakers and zero-IT beginners), defensive-only (no offensive content), and evidence-first (you build a portable record of what you reasoned about, not a badge).
05Are my records portable when I leave?
In Phase 1 your achievement records are local to your account and exportable. In Phase 2 we add a signed registry following Open Badges 3.0.
06When does Phase 2 ship?
3 to 6 months after the public Phase 1 launch. Phase 2 adds AI tutor, cohort room, leaderboard, instructor reporting, SSO, DPA and SOC2 path.
07Who wrote the catalog?
Phase 1 is authored by Mo Awwad — 45 courses across all 8 pillars, 529 lessons, 1,575 evidence artefacts, 114 labs. Every word, every lab, every evidence packet hand-written and pressure-tested against real defensive workflows.
08Are you SOC2 attested? Do you sign DPAs?
Not in Phase 1. SOC2 attestation and DPA availability ship with Phase 2.
09What is the refund policy?
14-day refund — we ask for feedback. Cancel from the dashboard or by email. We process refunds the same day they are requested.
10I am brand new to cybersecurity. Where do I start?
Start with English for Cybersecurity — a plain-language entry point designed for non-English speakers and zero-IT beginners.